Why book with MyHoliday2? Please read on for a list of reasons why you should book your next trip with us. We understand booking online can be a little daunting, but do not worry – MyHoliday is safe and secure, we offer a Money Back Guarantee, along with payment plans, free reschedules and have excellent customer testimonials.
MONEY BACK GUARANTEE
We understand booking online can be a little daunting, so we offer our customers a peace of mind ‘Money Back Guarantee’ which is essentially a 21 day cooling off period. If you change your mind about your purchase within this time, or you want to cancel for whatever reason, we will provide a *100% refund no questions asked! *See our refund policy for full details
LICENSED TRAVEL AGENT
We are a member of AFTA (Australian Federation of Travel Agents) and an accredited member of ATAS (AFTA Accredited Affiliation Scheme) so your booking is super safe with us. Our ATAS license number is A14435 and you can search for our agency on www.atas.com.au
PAYMENT PLANS & SECURE PAYMENTS
We offer a selection of payment plans. A 2% surcharge applies for this service. This is so you can book your tour and secure a great deal without paying upfront. We offer 6, 12 and 18 month payment plans which will appear in the ‘Buy Now’ window.
We also use a secure payment portal for all credit/debit card purchases so you can enjoy peace of mind with your online travel booking.
Throughout the Coronavirus Pandemic, we have amended our usual policies to keep in-line with the pandemic situation, as well as evolving guidelines from AFTA and the ACCC. We now offer free reschedules for COVID affected bookings made from 1 August 2020 onwards. Please read terms and conditions for full details.
EXCELLENT CUSTOMER REVIEWS
We are rated as excellent on Trust Pilot. Please have a look on their website to see our full list of reviews: TrustPilot/MyHoliday2. We also have a Facebook page with our customer photos, reviews and recommendations: Facebook/MyHoliday2
We have been working with our local operators to ensure that Covid-safe protocols are put in place on all tours. These protocols include available masks for travellers, hand sanitisers on transport and in hotels. We ensure that hotels have regular deep cleaning policies and we operate small groups with just a maximum of 10 people [Some tours have a max of 16]. We also offer private tours [Min 2 people] at supplement for anyone who wishes to travel privately.
TALK TO A HUMAN!
MyHoliday2 is an Australian company based in Townsville, North Queensland. We have a local customer service team on hand to answer any calls, emails or live chat queries from Monday – Friday, 9am-5pm (AEST). We also have offices in the USA and UK with friendly local staff to answer calls for our overseas customers!