Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with our terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean MyHoliday2.com.au
These terms and conditions apply to bookings you make via our online store.
By making a booking (which is deemed to have occurred at the time you purchase a Travel Voucher), the person who makes the booking agrees on behalf of all persons detailed in the booking that:
He/she has fully read these terms and conditions and has the authority to and does agree to be bound by them
He/she is 18 years of age or over and where making a booking with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
All prices we list are in Australian Dollars unless otherwise stated and include tax where payable.
All prices are correct at time of publishing. They are subject to availability and can be withdrawn or varied without notice.
Price changes may be caused by a number of factors including currency fluctuations, fuel surcharges, taxes and airfare increases. We reserve the right to adjust any fees, charges or prices as necessary to reflect such cost increases.
We reserve the right not to honour any published prices that we determine were erroneous due to printing, clerical or electronic error. In the event of a price decrease, we are not obliged to refund you to match any subsequent price reductions after purchase. We reserve the right to modify, change, extend, or cancel the travel offer at any time.
The full retail price displayed on each travel package is advised to us by the supplier at time of publishing and calculated by the value of each aspect and inclusion of the package.
MyHoliday2 travel packages, including any unused portion, cannot be exchanged for other services or cash.
A fee of 3% applies to all credit card transactions. This fee is built into the advertised tour price and is non-refundable.
MyHoliday2 identifies as an agent selling products on behalf of suppliers
MyHoliday2 services include the arranging and coordinating of travel services offered by the supplier. They include, and are not limited to, group tours, hotels, transfers, flights etc.
MyHoliday2 cannot guarantee the performance of the suppliers
MyHoliday2 can identify all suppliers related to the booking on request of the customer
Any marketing material / copywriting / itineraries that are not the agents but are supplied by the suppliers, MyHoliday2 accept no liability for errors in that material
TRAVEL AGENT’S FEES
MyHoliday2 must set out all fees that they charge in association with the booking
See Schedule Of Fees for more information
BOOKINGS, PAYMENTS AND DEPOSITS
Payments can be made in full at time of booking or you may choose a deposit option followed by a payment plan.
You can choose to pay via credit/debit card or bank transfer. Credit card fees are already built in to our pricing.
You may take one of our ‘PAYMENT PLAN OPTIONS’ where a non-refundable 10% deposit per booking is required at time of purchase, followed by two instalments: 40% half way through and the remaining 50% at the end of the plan. NOTE: Some destinations require a 20% deposit which is displayed on the product.
1. Payment plan options incur a 2% surcharge which is charged at time of booking.
2. Payment plan options are available on all bookings priced $1000 or more, unless stated otherwise.
3. Payment plan options are only available if your departure date is 6 months or more away from purchase.
4. If you are travelling in less than 6 months, then full payment is required at time of booking.
5. For all payment plan options, a 10% deposit is required at time of purchase. 40% is required half way through the plan. The final 50% payments are due either 3, 6 or 12 months later, depending on your chosen plan.
6. The two subsequent payments will be automatically charged to your credit/debit card used to make the initial purchase.
7. It is the customers responsibility to note when the payments are due. An email reminder will be sent the day before the payment will be deducted.
8. Should payments not be made on the due date for whatever reason, the booking will automatically be cancelled and the deposit strictly non-refundable.
9. All tours must be paid for in full at least 90 days prior to departure. Some plans may result in you paying in full prior to 90 days.
10. If you wish to bring your travel date forward, we can override the payment plan to charge you sooner. The full payment must be made at least 90 days prior to the new travel date.
11. If you wish to push your travel date back, the existing payment plan will stand.
12. We cannot reverse payments once deducted. Our standard refund policies will apply.
MyHoliday2 packages are non-refundable. Please see our standard Refund Policy for full details.
Where extenuating circumstances may arise, as such as the COVID-19 pandemic, customers bookings will be subject to our revised refund policy as well as our suppliers/airlines refund policies.
See here for our updated COVID-19 refund policy.
MyHoliday2 operates a 21 Day Peace of Mind MONEY BACK GUARANTEE, whereby, should customers change their mind for any reason, they will receive a refund: (Not applicable for all deals)
All refunds will be less our 3% credit card fee and $50 admin fee.
All international payments will also be subject to a currency conversion determined by our bank at time of processing.
The refund must be requested within 21 days of purchase or this offer is void.
On packages where flights are included the 21 Day Money Back Guarantee does not apply to the flight portion. The flight portion of any package is completely non-refundable.
Full details of the ‘MONEY BACK GUARANTEE’ can be read in our Refund Policy.
PASSPORT / VISAS / TRAVEL DOCUMENTS
It is your responsibility to ensure you have a valid visa for the country you are travelling.
Passport and visa regulations can change and it is your responsibility to ensure that you possess the relevant travel documents before you travel. Delays can be experienced in obtaining a passport or visa, so please ensure you apply with sufficient time. MyHoliday2 accept no responsibility in any regard in relation to customers who are denied entry to a country because they do not possess the correct travel documents.
It is your responsibility to ensure that you hold an up to date passport that is valid for at least six months from your date of travel.
It is your responsibility to ensure that your details supplied to MyHoliday2 and our suppliers must be exactly as per your passport, including your middle name if applicable.
If an incorrect name is supplied and tickets (air/train/hotel) are issued incorrectly this could result in a passenger being refused boarding. Name changes after tickets have been issued will incur additional charges from MyHoliday2 or the supplier for a reissue.
It is your responsibility to check all of your travel documents immediately upon receipt and advise us within 24 hours of any errors or changes required.
AMENDMENTS TO TRAVEL ARRANGEMENTS
Any changes to your booking after purchase, including but not limited to; requesting a refund, changing your tour, departure date, room allocation, name change etc will incur a $50 service fee per person.
If services have already been booked such as internal flights, train tickets etc as part of the itinerary, new tickets may have to be issued and customer will bear the cost in addition to the admin fee.
The fees will be deducted from any subsequent invoices or charged via a new invoice issued by MyHoliday2.
All international air tickets issued are completely non-changeable and non-refundable
*As of 20 August 2020*
In light of the global pandemic COVID-19, MyHoliday2 now offer free reschedules for tours that are not able to go ahead due to the Coronavirus.
Packages can be rescheduled for free up to between 60 and 7 days prior to travel. This time frame is tour specific and determined by the supplier.
Should you rebook your tour for a high season travel date, or a date with a higher price than originally paid, you will be required to pay the difference.
Please contact MyHoliday2 for reschedule time frames for a specific tour.
For packages that include flights, the reschedule time frame is determined by the airline and may incur a reschedule fee.
MyHoliday2 are bound by airline policies and will pass on any airline reschedule fee to the customer.
Free reschedules are only available if your tour is cancelled by MyHoliday2, or not able to proceed due to the COVID-19 pandemic.
If the customer wishes to reschedule their tour package for any other reason, then our standard rescheduling policy applies (see AMENDMENTS TO TRAVEL ARRANGEMENTS)
MyHoliday2 strongly recommends you take out a travel insurance policy as soon as you purchase your travel package.
MyHoliday2 takes no responsibility for any issues that may arise such as cancellation, baggage, theft, personal liability, accident, medical cover or other requirements specific to your travel plans.
It is your responsibility to review travel prohibitions, warnings, announcements and advisories issued by the relevant government agencies prior to booking travel or departing to international destinations.
For up to date travel advice visit your local government travel advisory and www.smartraveller.gov.au
It is the customers responsibility to seek medical advice in relation to any travel, including vaccinations required to enter a country
It is your responsibility to ensure you are medically fit to travel and have read the fine print for deals that require specific levels of fitness.
Not all suppliers have facilities for people who require assistance. If you have any disabilities or require special assistance, please let us know at the time of booking so we can check if suitable services are available.
It is the customers responsibility to let MyHoliday2 know about any frequent flyer memberships so we can attached it to your booking
MyHoliday2 is not responsible for the inability to claim points.
MyHoliday2 operates a ‘Give Back’ policy in order to contribute to responsible tourism; aiming to minimise negative social, economic and environmental impacts.
MyHoliday2 works with selected charities in a number of countries and each travel package purchased, AUD$2 of the profit margin goes towards the selected charity for that country.
You can see MyHoliday2’s selected charities in our Responsible Tourism page
MyHoliday2 makes the donation annually. Please follow our social media pages for updates.
Some accommodation providers may require that you present a credit card or cash deposit upon check-in to cover any additional expenses that may be incurred during your stay, for example mini-bar. You are responsible for the payment of any such additional expenses.
All accommodation and hotels are subject to change. If in the unlikely event the listed hotel is unavailable, a hotel of a similar standard and location will be used.
Hotel ratings displayed on MyHoliday2 and in promotional material are intended as general guidelines and are often ‘Self Rated’. MyHoliday2 does not guarantee the accuracy of the ratings. Hotel room images are representative only and the actual room occupied may vary in inclusions and décor.
It is your responsibility to understand the difference in hotel ratings across continents. For example, a 3 star hotel in Australia may have a different standard to a 3 star hotel in Asia.
LIMITATION OF LIABILITY
MyHoliday2 uses the services of external suppliers, who are not employees or agents of MyHoliday2
Subject to Consumer Law, MyHoliday2 is not responsible for the conduct of the suppliers and does not accept any liability in contract, tort or otherwise for any injury, death, damage, loss, delay, additional expense or inconvenience caused by our suppliers or third party providers over whom MyHoliday2 has not direct control
MyHoliday2 is not liable for Force Majeure or any other event which is beyond our control or which is not preventable by MyHoliday2.
Force Majeure means the occurrence of an event that is beyond MyHoliday2’s reasonable control.
In the event of Force Majeure, neither party will be liable for any failure or delay in performing an obligation under this agreement that is due, but not limited to any of the following causes; acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public heath crisis, civil commotion, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national stakes, fire, explosion, generalised lack of availability of raw materials or energy. For the avoidance of doubt, Force Majeure shall not include (a) financial distress nor the inability of either party to make a profit or avoid a financial loss, (b) changes in market prices or conditions, or (c) a party’s financial inability to perform is obligations hereunder.
In the event that a Force Majeure applies, the time of the performance of the contract will be extended by 12 months. The customer will subsequently be bound by the suppliers terms and conditions.
For package that do not include flights, It is your responsibility to ensure that you book the international flights from Australia to coincide with your tour start and end dates.
For packages that do include flights you will find the nominated departure cities listed in each deal.
Airlines used include and are not limited to; Qantas, Malaysian Airlines, Singapore Airlines, China Airlines, Vietnam Airlines, Emirates, Etihad Airways, Malindo Airlines, China Southern, Cathay Pacific, Virgin Australia, Oman Air, Turkish Airlines and other airlines and their codeshare partners.
The airline booked is determined at time of ticketing and depending on pricing and scheduling on the day.
Customers may not select a preferred airline, they must travel with the airline provided.
MyHoliday2 and their airline ticketing partner does not ticket budget airlines.
All travel documents are non-transferrable.
Name changes are not permitted. Should a name change be required a full new ticket shall be issued and customers will be required to purchase a new ticket at market rate.
Although some airlines no longer require reconfirmation of flights, Reconfirm the ticket 3 days prior to each journey.
Please note maximum 2 pieces of checked luggage allowed per person / Not exceeding 158 cm (62 inch).
Please note, flights may require a stopover of more than 5 hours.
Some departure dates may require you to depart America on Day 0 of the itinerary or arrive home a day after the itinerary ends.
It is your responsibility to check all of your travel documents immediately upon receipt and advise the airline ticket provider as soon as possible of any errors or changes required.
Itinerary details listed on your travel voucher are subject to change based on availability and other external factors beyond MyHoliday2’s control such as adverse weather conditions. This includes but is not limited to itinerary elements such as sightseeing attractions, scheduling and transportation used.
Optional tours that are bookable and payable on arrival are always subject to availability. MyHoliday2 accepts no responsibility if optional tours are unavailable on any particular day.
Aside from allocated free time as listed on the Itinerary, all persons are required to remain with the tour for its full duration unless previously arranged and approved by MyHoliday2. Leaving the group / set itinerary at any point during the tour can result in subsequent services being immediately cancelled and invalid insurance for any necessary travel protection.
The customer agrees that they meet the following requirements:
You have read our terms and conditions and if booking for third parties have conveyed these terms and conditions to them
You are responsible for checking the accuracy of all documents provided to you
You are responsible for contacting the airlines at least 72 hours prior to travel
You warrant and acknowledge that you have accessed a government advisory website for any specific enquirers in relation to your intended destination
You are responsible for obtaining the correct required identification documents for travel such as passport and visas
You are responsible for reading the fine print for each deal package and to adhere to the fine print stated.
You are responsible for fulfilling the full tour costs and any extras that require payment directly to our suppliers. Failure or refusal to do so may result in your tour being cancelled and no refund given.
Thank you for reading these terms and conditions. If you have any questions please contact us.
We hope you have a wonderful holiday.
KATPIN Pty Ltd T/A MyHoliday2
ABN: 21 159 194 484
ATAS Accreditation Number: A14435