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This policy sets out the circumstances in which MyHoliday2.com.au may provide refunds to our members (“member” or “you”) in respect of a specific ‘Travel Offer’
CANCELLATION & REFUNDS
All bookings require a non-refundable 25% deposit upfront.
If you cancel your tour package for whatever reason, after our 7 day ‘Money Back Guarantee’ period and before 90 days prior to travel you may apply for a refund less the non-refundable deposit.
The amount of refund you will receive is dependent on how close to travel your tour is cancelled and our suppliers policies. If non-refundable services have already been booked as part of your itinerary, such as internal flights, train tickets, cruise cabins etc, this amount is also non-refundable and is determined by our suppliers.
If you have booked a package including international flights and the flight tickets have been issued, this portion is also non-refundable. Unless the airline decides the ticket is refundable and if so, may incur a refund fee. This is at the airlines discretion.
If you cancel your tour package for whatever reason less than 90 days prior to departure, 100% cancellation fee applies.
If you would like to apply for a refund, please contact us for refund requests. We will send you a Refund Request Form, along with the cash amount you will receive back into your nominated account. Refunds for land tours are processed within 14 days. Processing time for airline refunds if subject to their refund policy and timeframes.
MONEY BACK GUARANTEE
You may request a full cash refund from MyHoliday2 on a purchased travel package, provided that your request is made within 7 days after the purchase date. (Note: A booking is considered complete once you have confirmed travel dates);
Money Back Guarantee is not applicable to all deals. As stated on the deal under ‘Important Information’.
The refunded amount will be the full amount paid for the tour package, minus the 2% credit card surcharge & $50 admin fee per person.
If the refund request has gone over the 7 day cooling off period, and before 90 days prior to travel, you will lose 25% deposit PLUS any non-refundable services booked by our suppliers; airline tickets, train tickets, cruise cabins etc.
If a flight package was purchased and the flights had been ticketed within the 7 days, the refund amount only applies for the land portion of the package. All flights are non-refundable
After this period the conditions are are follows:
MyHoliday2.com.au will provide an automatic refund where:
We are required by law to do so
We have made a mistake in advertising a ‘Travel Offer’ that fundamentally misstates the product or service that is the subject of the ‘Travel Offer’
CIRCUMSTANCES THAT DO NOT QUALIFY FOR REFUNDS
The following circumstances DO NOT qualify for refunds:
If you change your mind after you have purchased a Travel Offer (for whatever reason)
If you are within 90 days of your travel date
If the Travel Offer experience did not meet your general expectations (for whatever reason)
If you are unable to travel due to a medical condition or any other personal reason (cancellations on medical grounds are covered by your travel insurer)
If you are a ‘no show’, and the suppliers (airline/tour operator) decide to cancel your booking
If you have had a dispute with the supplier on behalf of whom we are advertising the Travel Offer
SUBMITTING A REFUND REQUEST
A request for a refund must be submitted via email@example.com. All members requesting a refund will be required to provide full particulars as to why they are not satisfied with the quality of the goods and services that are the subject of a Travel Offer.
MyHoliday2.com.au will verify the validity and veracity of some or all of the particulars of a request for refund by consulting with the relevant merchant responsible for fulfilling the offer. MyHoliday2.com.au may also ask you (by phone or email) to provide additional information in relation to the refund request.
In circumstances where we believe that a request for a refund does not fall within the scope of this policy, is misleading, incorrect and/or deceptive or is otherwise invalid, MyHoliday2.com.au may, in its absolute discretion, refuse a refund request. MyHoliday2.com.au is under no obligation to provide you with reasons as to why your request has been refused. Please note: any fraudulent refund requests will be immediately referred to the relevant authorities.
REFUND VIA DIRECT DEPOSIT
The refund will be credited to your preferred bank account. All refunds will be less our 2% credit card fee taken at original purchase and a $50 admin fee. All international payments will also be subject to a currency conversion determined by our bank at time of processing. Any refund provided by MyHoliday2.com.au is in no way an admission of liability by or on behalf of MyHoliday2.com.au or the admission of any other fact in connection with any act or omission which led to the request for a refund being submitted by the member.
CHANGE TO POLICY
MyHoliday2.com.au may change this policy at any time at our absolute discretion by posting the revised policy on this website. It is your responsibility to review the terms of this policy regularly. By visiting and using the MyHoliday2 website you agree to abide by the terms of this policy.
MyHoliday2 are happy to assist with insurance claims for any lost monies due to your trip being cancelled. We are able to provide a Refund Advice Document for you to provide to your insurance company. Please contact us for insurance queries.
MyHoliday2 is an ATAS accredited travel agent. Licence Number: A14435. Travel agencies that bear the ATAS symbol have met strict criteria in order to become nationally accredited. Their accreditation means they are the best in the industry; credible, well trained and a professional business. ATAS or the AFTA Travel Accreditation Scheme, is administered by the industry association, the Australian Federation of Travel Agents (AFTA).
Any feedback or questions regarding this policy should be emailed to firstname.lastname@example.org.