Online travel agents have been paving the way for the future of travel for a couple of years now, but the concept of booking your holiday online is still a little alien and quite daunting for a lot of people. As a newly established online travel company (less than 2 years) we are still in our infancy and quite often potential customers ask 'How can I trust on online travel company?' and 'how do I know you're not a scam?' - while, this does hurt our feelings a little, we completely understand the need to be cautious, especially when booking and paying money for a holiday online.
Many people are used to talking face-to-face with a traditional travel agent, however, we are just the same (except the face part). You can contact us via live chat, email and of course phone, and if you have spoken with one of our trained experts or "travel gurus" as we like to call them, you will realise that we completely understand our product and know each destination inside out and have the ability to offer you sound, non-biased and professional advice and find the tour to best suit you. We guarantee a 5 minute chat with one of our travel guru's will fill you with all the confidence (and more) that you would have with a face-to-face traditional agent.... Plus our prices are much lower ;)
The reason for this blog post today is to rid our customers of any potential doubt by announcing that we, My Holiday 2, are now officially a member of the AUSTRALIAN FEDERATION OF TRAVEL AGENTS and we have been officially ATAS ACCREDITED!!! We are so very proud of our team's hard work and dedication over the last year and we are looking forward to a very exciting future as an official Australian Travel Agent!
But What Does It Mean?
Ok, here are some Q&A's that you may find useful about ATFA / ATAS:
WHAT IS ATAS?
ATAS or the AFTA Travel Accreditation Scheme is a national scheme which certifies Australian travel agents. It is administered by the industry association, the Australian Federation of Travel Agents (AFTA).
HOW DO AGENTS BECOME ACCREDITED?
Agents must meet a set of strict criteria & professional standards in order to become accredited. Every year an agent must renew their accreditation and provide updated business compliance details.
HOW DOES ATAS PROTECT ME?
ATAS protects you by acting as a clear indicator of quality and reliability. Agents with ATAS accreditation meet high quality standards of business practices, training and professionalism.
This means you can book your travel knowing you’re in the safe hands of a trusted and reputable travel agent.
COMPLIANT BUSINESS GUARANTEE
ATAS accredited businesses meet standards and criteria set by the industry association AFTA. The criteria includes assessment of finances, ensures minimum levels of training in product and destination knowledge, has a complaint resolution policy, and complies with the scheme’s Code of Conduct, and Australian Consumer Law. ATAS is the stamp of approval that symbolises the Australian travel industry’s highest level of customer service, training,
ethics and professionalism. By using a travel agent that bears the ATAS symbol you can be sure that you are booking through the best in the industry.
ATAS Accreditation #A14435
AFTA Membership #14435